Assistance to SATA service customers is provided through a ticketing system.

Tickets can be opened all over the day, the SATA assistance service answers during working hours, that is 9:00 to 13:00 and 14:00 to 18:00 (CET).

Tickets are opened by accessing the address, clicking the related button, filling in the request form and uploading attachments, if any.
By pushing the “Crea ticket” (Create ticket) button, a confirmation page is shown, and a message is sent to the user email address specified in the ticket form, with the unique ticket identifier.

The other available option is “Controlla lo stato del ticket” (Check ticket status), accessible at the same web address.
Whenever the SATA assistance service provides an answer, an automatic notification is sent to the email address specified in the ticket.