Tickets can be opened all over the day, the SATA assistance service answers during working hours, that is 9:00 to 13:00 and 14:00 to 18:00 (CET).
Tickets are opened by accessing the address http://support.satanet.it/, clicking the related button, filling in the request form and uploading attachments, if any.
By pushing the “Crea ticket” (Create ticket) button, a confirmation page is shown, and a message is sent to the user email address specified in the ticket form, with the unique ticket identifier.